FAQs

What is your dispatch time?

I aim to dispatch within 24 hours of order. Some products take a little longer to put together (a larger order including painted candles, painted baubles and soap could take me a little longer but I try to dispatch as fast as humanly possible) or are printed to order so may take a little longer. This is explained in the product descriptions, so you should be aware which products have a longer dispatch time.

Commissions have a usual turnaround time of 7-10 days from when I receive the photographs or details necessary to paint or letter from. Christmas is a much busier time and I would recommend ordering as soon as possible, as it can take up to 3 weeks to get commissions dispatched.

If you need something in a hurry, do send me a message to make sure I can deliver for you, I would hate for you to be disappointed.

Check the banner at the top of the website - this will inform you if I am away and have longer dispatch times.

Where are you based?

I am based in East Belfast, in Northern Ireland. If you live close by, you are welcome to pop by and collect your order (or I am happy to drop it round).

Because I am in Northern Ireland, the new vat rules for sending to the EU do not apply. I will mark clearly on your envelope or box that it has been sent from Northern Ireland and not to apply taxes or customs, which should make ordering from And Hope Designs a little bit cheaper than other U.K.-based (England, Scotland and Wales) shops.

Do you sell your products wholesale?

I do! If you are interested in stocking some of my products, do get in touch, and I will happily send an up to date catalogue with all the information you need to know. I have a low minimum order quantity, and you’re welcome to choose from all products in the catalogue to meet that MOQ.